All requests to withdraw money are processed on working days from 09:00 until 18:00 local time, except for weekends and public holidays. All queries sent after 18:00 p.m. will be handled during the next working day.
It’s very easy to remove your money from the account opened with GoCapital123. You have to fill the corresponding form available in your Personal account section and sent your request to our support service.
The terms of transferring the money to your account depend on the mechanism you’ve chosen for the funds removing. In case it is a bank transfer, the funds will be sent to your account within three bank days. Sending money to credit cards takes 5-8 days.
Take into account, that money can be withdrawn only if the full package of documents is available in your Personal account section. GoCapital123 reserves the right to demand more documents to confirm the client’s identity and the place of your account registration.
A client can withdraw the funds only to a deposit or card opened with his name. Transferring and withdrawing money to third-party balances are prohibited.
When sending a request for partial withdrawal of funds, please, make sure you will have enough funds to meet margin requirements for open positions. GoCapital123 is not responsible for any losses caused by the lack of funds on your account.
If any problems arise while withdrawing your funds, feel free to contact our support service by email: [email protected].